Returns
Returns on standard items:
We hope you love your purchases from Ten and Sixpence! However, if for any reason you are not completely happy with your purchase, you may return your items within 14 days of receipt for an exchange or refund. We ask that you return any item(s) unused, in their original condition, with all the original packaging intact.
If you return your order in full to us within 7 days of receipt, we will also refund the initial Postage & Packing charges. Please note, all delivery costs incurred on returns made after the 7 working day period noted above, or for exchanges, will be your responsibility.
To cancel an order, you must first notify us in writing of your decision to cancel. Contact us by email.
Returns on Personalised items:
As all personalised items are made to order to your specification, we regret we cannot accept cancellations or returns on items which have been personalised unless they are found to be faulty. Please note, we cannot accept responsibility for any typographical errors made by the customer during the order process.
Returns